Feedback Button Privacy Policy - Fab Feedback Button

Feedback Button Privacy Policy.

Feedback Button “the App” provides online feedback collection solution “the Service” to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects.

When you install the App, we are automatically able to access certain types of information from your Shopify account: we obtain your name, address, e-mail address and cell phone number from Shopify.

Information we obtain from Shopify. The Application is available only to Merchants who own a Shopify store. When you install the Application through the Shopify app store, we automatically gain access to the following information from your Shopify account: your full name, address, e-mail address and cell phone number. We also obtain details of your Shopify store.

We also collect your Shopify store customers’ reviews on your store.

Feedback Information. If your customer chooses to submit a feedback on your store, we will collect any information your customer chooses to provide within such review, including: email address, rating, review text, comments to the review and responses to other questions that you may present in the submission form popup.

We collect your device information.

Meta Data. When you use the Application, we collect information about your computer or mobile device, your operating system and your browser. We also collect Meta Data of your customers.

We collect analytic information about your use of the Application.

Analytics. When you use the Application, we collect information about your use of the Application. For example, we may record the frequency and scope of your use, action taken while using the Application and the interactions you make with the Application.

We also collect Analytic information about your customers’ use of the Application and your store.

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Data processing in Europe. Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Sharing Your Personal Information.

We do not sell your personal information to third parties.

We will not share your information with third parties, except in the events listed below or when you provide us your explicit and informed consent.

We will share your personal information with service providers, who assist us with the internal operations of the Application. These companies are authorized to use your personal information only as necessary to provide their services to us and not for their own purposes.

The service providers we use are listed:

DigitalOcean LLC (United States; Privacy Shield Certified).

CloudFlare Inc. (United States; Privacy Shield Certified).

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by: Facebook, Google, Bing. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Your EU rights.

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Security and data retention.

We retain your personal data as long as the Application is installed in your Shopify store, and thereafter for compliance and legal purposes.

We retain your personal data as long as the Application is installed in your Shopify store. Thereafter, we will continue to retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims.

Changes to this privacy policy.

Changes. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected]